When I called him, he had no idea what I was talking about since the person who had made the appointment never informed him about it. At least four different people contacted me about various aspects of the service, an appointment was set with one person who never called. I hope that this will warn others about the same. I made the mistake of buying into their hype. I had used Amicus in the past, and was a fan, but the virtual private cloud service is expensive, and the “implementation” of it was chaotic to say the least. I pay almost $700 per month as a solo practitioner now for a subpar product. They also told me I needed another license when I took on another employee, then when I discovered I was already paying for enough licenses, refused to downgrade me back to the correct number so I continue to overpay for multiple uses I do not need. For instance, I paid to upgrade to a feature which they said would remove a problem I was experiencing with their program, and when it did not fix the problem, they refused to downgrade my monthly subscription to my prior price/ service or refund my fees. The price is far higher than similar products, the product is technologically behind (despite promises when I signed up for the product over two years ago that they had a demo and would have a final product any day now of a fully functional app for calendar integration, they still do not, and their calendar has many glitches syncing with Outlook, the only way to sync their calendar to a phone), and their treatment of customers is DEPLORABLE. And yes, I was very polite when I asked, explained it is not a good fit for my firm and they truly showed they did not care about me. I tried to terminate a few months into an unannounced autorenewal and they refused to reduce any of the $570/month for a 2-user cloud environment for the remaining 9 months. I used it for two years, until the frustration of too much downtime became ridiculously interruptive. Then there is the time it takes them to fix your connectivity, run updates, etc., while you cannot work in the cloud. You will wait for a half hour to an hour to hear back from Support if you do not get them right away, which is more than half the time. Try to get them to run other fixes at the same tine to minimize frustration around the WAITING. That will take 30 minutes to an hour per update depending on how fast they respond. You will lose your connectivity a few times a month when you really need to be working, you will call support (who are great) and they will not be immediately available, so you will WAIT.Īnd you will wait every time a Lacerte update needs to be run at least twice a month during tax season when you really need no interruptions in your work plans. Financial Q&A – every issue Legal Abacus pose questions for readers to consider and the answers appear in the following edition.See pricing at the end of this review block. Regular columnists writing on key areas such as COFA, SRA Accounts Rules, IT, training and education, tax and practice management matters.ILFM Legal Abacus Special Edition - New SRA Accounts Rules 2019 ILFM Special Digital Only Edition - May-June 2020 Special Edition May-June 2021 (Third Party Managed Accounts) Interested in Joining the ILFM? > Click HereĪbacus Online Click Here for past editions (Members Only) The journal is free to members: annual subscriptions are available to non-members for £49.50. Legal Abacus contains news of developments within the legal sector and gives advice on education, career development, legal accounting and business management, as well as reporting on the activities of the Institute. Legal Abacus is our journal for professionals in legal finance and legal practice management: we publish it every other month and send it free of charge to our members. The journal for professionals in legal finance and legal practice management. Special Edition - Life in Legal Finance (March - April 2022) Legal Abacus Special Edition - May June 2023 The journal for professionals in legal finance, compliance & legal practice management.
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